Welcome to Capillus!
These Terms & Conditions (“Terms”) govern your access to and use of the Capillus website, products, and services, including the purchase and use of the Capillus Laser Cap (“Product”). By accessing or using our website or purchasing the Capillus Laser Cap, you agree to comply with and be bound by these Terms. Please read them carefully before making your purchase.
- Product Use and Medical Disclaimer
Capillus Laser Cap is intended for at-home use to support the treatment of hereditary hair loss through low-level laser therapy (LLLT). While the device is FDA-cleared for safety and effectiveness, individual results may vary. Capillus does not guarantee specific outcomes, and the information provided on our website is not intended as medical advice. Always consult your physician or a qualified healthcare professional before starting any hair restoration treatment, particularly if you have underlying medical conditions. - Eligibility and Age Restrictions
To purchase the Capillus Laser Cap, you must be at least 18 years old or the legal age of majority in your jurisdiction. By placing an order, you confirm that you meet these requirements and that all information provided is accurate and complete. - Orders, Payment, and Shipping
All orders are subject to acceptance and product availability. Prices and shipping fees are displayed during checkout and may change without notice. Payment must be made in full at the time of order using approved payment methods. Capillus reserves the right to refuse, cancel, or limit any orders at its discretion. Orders are typically processed within 1-3 business days. Shipping times may vary based on your location and selected method. Capillus is not responsible for delays caused by external carriers. - Returns, Refunds, and Exchanges
Capillus offers a satisfaction guarantee with a trial period for the Capillus Laser Cap. If you are not satisfied with your purchase within the specified period (refer to the website for current details), you may request a return and refund, subject to the Return Policy. Returned products must be in original condition, with all accessories and documentation. Shipping and handling fees are non-refundable. Capillus reserves the right to inspect returned items and deny refunds for products that are damaged or incomplete. - Product Warranty
The Capillus Laser Cap is covered by a limited manufacturer’s warranty as detailed in the warranty documentation provided with the product. The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, unauthorized repairs, or modifications. To request warranty service, contact Capillus customer support with proof of purchase and a description of the issue. Capillus may repair, replace, or refund defective products at its discretion. - Intellectual Property
All content on the Capillus website, including text, images, logos, and product information, is the property of Capillus or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or use any content without express written permission from Capillus. - Limitation of Liability
To the fullest extent permitted by law, Capillus and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use the Capillus Laser Cap or website. In no event will Capillus’s total liability exceed the amount paid for the product in question. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above exclusions may not apply to you. - Privacy and Data Protection
Your privacy is important to Capillus. Personal information collected during the order and registration process is handled in accordance with our Privacy Policy. We implement reasonable security measures to protect your data but cannot guarantee absolute security. By using our website and products, you consent to the collection and use of your information as described in our Privacy Policy. - User Responsibilities
You agree to use the Capillus Laser Cap only as intended and in accordance with all instructions, warnings, and applicable laws. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. - Changes to Terms
Capillus reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to the website. Continued use of the website or products after changes are posted constitutes your acceptance of the revised Terms. - Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any disputes arising from or related to these Terms or your use of Capillus products shall be resolved in the state or federal courts located in Miami-Dade County, Florida. - Contact Information
For questions about these Terms & Conditions, product support, or warranty claims, please contact Capillus customer service via our website or by calling the number provided on your product documentation.